Cut cost, keep control, and improve quality by bringing routine work back in-house with GenAI and RPA. Run everything inside your tenant and operate it as IAaaS.
Why bring work back now
Outsourcing made sense when labor was the only lever. That has changed. Much of the repetitive, rules-plus-judgment work can now run with digital workers and document intelligence. The payoff is simple. Fewer handoffs. Faster cycle times. Fewer errors. Better visibility. You also keep know-how inside the company instead of losing it over time.
What to repatriate first
Start where outcomes are clear and volume is steady. Good fits include invoice intake and coding, vendor onboarding updates, order changes and returns, simple contract reviews, policy and warranty lookups, and email triage in shared inboxes. These sit close to your core systems. That makes it easier to deploy inside your tenant, use your existing identity controls, and log every action.
How to do it safely
Keep data in place. We deploy inside your tenant so sensitive data does not leave. Use document intelligence and retrieval-augmented search to read emails and PDFs. Apply rules with confidence thresholds so low-confidence cases go to people. Let digital workers handle the clicks and updates across your apps and the web. Add a few guardrails. Keep logs. When in doubt, send to a human. For more on guardrails, see our guide to Responsible Automation.
A simple path to value
Week 1 is about focus. Pick two processes, name owners, and agree on two success measures.
Weeks 2 to 4 connect to your systems, run on real data with human review, and tune thresholds.
Weeks 5 to 8 go live with the first process, build the second, publish one dashboard leaders will read, and line up the next two candidates.
If you want the bigger picture, this post on Hyperautomation 2025 shows how the parts fit. For scale patterns, see From 2 Bots to 20. For framing value, read Measuring Automation ROI in 2025.
What to measure
Keep it short. Track Time to Value in weeks. Track First-Pass Yield so you know how often work finishes without a touch. Track Hours Saved and Capacity Added. Track Control Failures Avoided to capture issues that did not happen because the process is now automated. These numbers tell the story and make funding simple.
Why IAaaS helps
You can build this in-house. Many teams can. Most do not have the time. With Intelligent Automation as a Service, Optezo designs and builds the automations, deploys inside your tenant, and runs them day to day with SLAs, monitoring, and updates. You focus on the business. We keep the digital workers productive.
Wrap-up
Repatriating work is not a moonshot. Start with two processes, prove value, and expand on purpose. Keep data in your tenant. Measure what matters. The rest compounds.
Ready to bring work back and show results this quarter?
Let’s Talk
