Supporting and running an automation program isn't a piece of cake. You'll need to handle automation demand management, new bot development, support, maintenance, enhancements and more.
Optezo's service desk will always be monitoring your automations, just in case anything ever goes wrong. If there are anomalies, Optezo will identify and fix them quickly in accordance with your SLA.
Optezo's support and run services eliminates your need to hire expensive consultants, or hire / train internal staff to manage your automation program. Optezo provides a portal for capturing end-user automation ideas, prioritizing automation candidates, and manages your automation portfolio.
Our customer success team provides overarching automation governance, adhering to best practices and standards. We are constantly monitoring the state of your automation program and working with your team to increase those successes.
Optezo's service desk will always be monitoring your automations just in case anything ever goes wrong. Optezo's team will identify any anomalies and work to fix them quickly in accordance with your service level agreements. The Optezo operations team is responsible for proactively testing and applying fixes to ensure that your environment is stable and supported.
Our run and support services have you covered. Included in our fees are automation defect fixes as well as minor enhancements
Just like our implementation services, Optezo offers businesses the ability to purchase packs of support for 3, 6, or 12 automations. We offer additional discounts for 2-year support contracts.
We also offer Premium Support for your mission critical automations, upping our standard support hours from 9 am -6 pm Eastern time Monday to Friday to 24x7 support.
Optezo offers buckets of hours for major enhancements to your automations. These can be purchased in 3 different sizes – Small (200 hours), Medium (400 hours), Large (1000 hours).
Bots & Infrastructure
SLA Based Triage Based on Severity
Notifications, Updates, Post Mortem
Tools, Specialists, Process, SLAs
Let's build the right plan and begin saving money at your business. Talk to one of our Intelligent Automation experts and take your Automation journey to the next level!
What is Optezo?