Automation Support & Run Services
Supporting and running an automation program isn't a piece of cake. You'll need to handle automation demand management, new bot development, support, maintenance, enhancements and more.
Our goal at Optezo is to allow great companies to focus on new intelligent automation use cases by eliminating automation support headaches
Optezo's service desk will always be monitoring your automations, just in case anything ever goes wrong. If there are anomalies, Optezo will identify and fix them quickly in accordance with your SLA.
Optezo's support and run services eliminates your need to hire expensive consultants, or hire / train internal staff to manage your automation program. Optezo provides a portal for capturing end-user automation ideas, prioritizing automation candidates, and manages your automation portfolio.
Our customer success team provides overarching automation governance, adhering to best practices and standards. We are constantly monitoring the state of your automation program and working with your team to increase those successes.
Optezo's service desk will always be monitoring your automations just in case anything ever goes wrong. Optezo's team will identify any anomalies and work to fix them quickly in accordance with your service level agreements. The Optezo operations team is responsible for proactively testing and applying fixes to ensure that your environment is stable and supported.
Goal of Defect Free
Our run and support services have you covered. Included in our fees are automation defect fixes as well as minor enhancements
Save With Support Packs
Just like our implementation services, Optezo offers businesses the ability to purchase packs of support for 3, 6, or 12 automations. We offer additional discounts for 2-year support contracts.
Add On Premium Support
We also offer Premium Support for your mission critical automations, upping our standard support hours from 9 am -6 pm Eastern time Monday to Friday to 24x7 support.
Enhancements To Make?
Optezo offers buckets of hours for major enhancements to your automations. These can be purchased in 3 different sizes – Small (200 hours), Medium (400 hours), Large (1000 hours).
Our Support Model
Monitoring
Bots & Infrastructure
Incident Management
Incident Disposition
SLA Based Triage Based on Severity
Planned Maintenance
Defect Management
Triage
Defect Fixes
Minor Enhancements
Incident Reporting
Notifications, Updates, Post Mortem
Support Center
Tools, Specialists, Process, SLAs
- Changes to Bot credentials for access (ID, password, folder privileges)
- Logic updates (conditions, anchors)
- Trigger Updates
- Hybrid/Human UI labels and field updates
- Error/Exception handling updates
- Add RPA to existing Automation Scripts
- Coordinating non-robot incidents to responsible organization
- Minor Enhancements capped at allocated hours
Ready To Learn More?
Let's build the right plan and begin saving money at your business. Talk to one of our Intelligent Automation experts and take your Automation journey to the next level!
